Our June meeting was generously sponsored by  www.cisco.com

TOPIC:  Leveraging Contact Center Analytics to drive business results

PRESENTER: Al Cohen, Consulting Systems Engineer, Contact Centers for Cisco Systems

Al Cohen has been a member of the telecommunications industry for the past 27 years specializing in the Contact Center.  Al has consulted with and supported major account Contact Centers across the country ranging from very small to large multi-nationals.

As the Call Center has migrated to the Contact Center and incorporated multimedia channels such as email, chat and voice, Al has focused on the integration of these channels to provide customer-facing solutions for companies that help meet customer’s needs, increase revenues and reduce expenses.

Al holds an MBA from Pepperdine University, all available Contact Center certifications from Avaya and currently pursuing Cisco certifications for Voice and Networking.  Al has also authored an Avaya white paper called Data Warehousing in the Contact Center.

LOCATION:

Robert Half Technology

865 S. Figueroa St., Ste 2600

Los Angeles, CA  90071-2543

11:30 a.m. - Registration, Networking  and Lunch Sponsored by
12:00 p.m. - Chapter Meeting and Presentation
1:15 p.m. - Meeting ends

Our meetings are a great way to network with other professionals in our industry. If you know someone who is looking for a way to interact with other practitioners and people in related industries in a constructive and encouraging manner, bring them along.

Members:  No charge for the meeting
Non-Member Practioners:  $5
Non-Member Vendors:  $5 with a Non-Member Practioner Guest
                                   $10 without a Non-Member Practioner Guest.

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Last modified: 08/23/10