DATE:	Tuesday, May 11, 2010
TIME:	11:30 AM - 1:15 PM
LOCATION:	BT 2160 Grand Ave El Segundo, CA 90245
TOPIC:	ITIL: The State of the Nation
SPEAKER:	Patrick Bolger - Chief Marketing Officer at Hornbill
SPONSOR:	Hornbill

Patrick Bolger is Chief Marketing Officer at Hornbill, a leading provider of IT Service Management software.  His responsibilities include providing feedback from the industry to ensure that Hornbill’s solutions adhere to best practice, and mentoring customers to ensure they get maximum value from their ITSM initiatives. Before joining Hornbill, Patrick was VP of Technical Services at Integrated Digital Systems (IDS), where he was responsible for systems integration and technical consulting.  Prior to this, Patrick was a principal at Digitel, a specialist consulting organization. Patrick is involved with a number of strategic partnerships and groups that influence the service management industry, including the Help Desk Institute (HDI), Service Futures Group and the IT Service Management Forum (itSMF).  He is a popular speaker at industry events and contributes opinion and editorial pieces to a number of industry publications.

Session Description:

The widespread popularity of ITIL has resulted in unprecedented levels of adoption globally. ITIL V3 has been with us for almost 2 years, yet there has been very little information available about its uptake…until now

Commissioned by Hornbill, “ITIL: State of the nation” was the first international survey of its kind and the results of the research provide answers to many of the questions practitioners have been asking.

·                What versions of ITIL have organizations adopted?

·                What is the level of uptake of ITIL V3?

·                What are the main barriers to adoption?

·                Which processes are adopted first?

·                Which processes are rarely adopted?

·                What are the average levels of process maturity?

·                Are organizations realizing the benefits?

·                With the benefit of hindsight, what would adopters do differently?

Over 500 executives and senior managers from both commercial and government organizations took part in the survey.  With a relatively even split of respondents from North America and Europe, we get a clear picture of the reality of ITIL adoption rates.

In this session, Patrick Bolger, CMO at Hornbill, presented the results of the research and suggest how to avoid the common issues faced by adopters.  If you are considering adopting ITIL, have implemented v2 and are contemplating upgrading to v3, or simply wish to benchmark your maturity levels against other adopters, this session is not to be missed.

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