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On November 14, 2007, Mike Ignacio, Supervisor of the Global Service Desk for En Pointe Technologies, gave a presentation entitled "Why Do Helpdesks Need A Remote Access Tool?", and a copy of his presentation can be found here. If you wish to contact Mike, his contact information is as follows:
Mike Ignacio
(310) 725-9785 - Office (925) 212-3523 - Mobile Email : mignacio@enpointe.com |
Send mail to
steven_fuhrman@earthlink.net with
questions or comments about this web site.
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