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DATE: Wednesday, October 14, 2009
TIME: 11:30AM
TOPIC:
Recruiting and Retaining Top Analysts
PRESENTER:
Oscar Gomez, Support Services Manager -
Karl Storz Endoskope
HOST: Oscar Gomez
LOCATION: Karl Storz Endoskope - 2151 East Grand Ave., El Segundo, CA
90245
Managers of Service Desks, Call Canters and Help Desks are facing challenges
and pressures to deliver new services and learn new technologies on a daily
basis. Is there time for making critical hiring decisions?
- What’s the best way to communicate and motivate personnel to stay on top of
their game?
- How do you find the right person who fits the diverse role your organization
presents?
- How do you avoid common mistakes that many people make in selecting the right
candidate?
Oscar has been in a Managerial role for Service
Desks for 15 years and has 20 years of experience in the industry. He has been
an active member of HDI for over 10 years, both participating as a board member
and delivering lively and entertaining presentations.
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