DATE:  Wednesday, October 15 @ 11:30 a.m.

LOCATION: Karl Storz Endoscopy

        600 Corporate Point Road

        Culver City, Ca, 90230

        Parking Garage is available - cost is approximately $5

TOPIC:  Change Management and the Service Desk

With both presidential candidates and all the pundits preaching CHANGE from every hilltop it seems a good time to talk about how IT and the Service Desk might learn to manage change better.  Like death & taxes, change is inevitable.  IT changes produce more than 80% of the incidents we deal with every day, but especially on Monday.  The application developers do not make changes in order for the Service Desk to hone their interpersonal skills but that is often exactly what happens.  The largest element in the degradation of IT Service Delivery is weak or non-existent management of changes to the live environment.  Join George Spalding for a spirited session on what you can do to stop the downward spiral on changes that produce incidents that require more changes that produce incidents that need changes.

PRESENTER:  George Spalding, Executive Consultant, Pink Elephant                                                                 

For over 25 years George Spalding has been helping individuals on five continents realize their full potential by simplifying complex topics and inspiring people to acquire new skills.  He has been a luminary in the technical support industry for some time, and holds every imaginable certification.  He is a dynamic and engaging speaker, who has great knowledge and perspective which brings value to every attendee.

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Last modified: 01/31/11