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DATE: Wednesday, September 9, 2009
TOPIC:
The Evolution of Support
PRESENTER:
Chad Tenery, NTRglobal Western Region Manager
HOST: Mary Cruse
LOCATION: Doubletree Hotel LAX: Manhattan Room - 1985 East Grand Ave., El
Segundo, CA 90245
Three years ago, providing technical support entailed follow up on tickets in
a break fix mode for PCs and servers. Today you are challenged with an ever
changing landscape of devices, operating systems, communication methods and
expectations.
As the external environment has changed, your processes and tools have changed.
What does the future look like? From new virtual appliances to interactive
agents, NTRglobal is at the forefront of the Evolution of Support.
Join us for a lively discussion on the future of support that is here today.
Chad Tenery is the Western Region Manager for NTRglobal and specializes in
healthcare, managed service and government solutions.
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