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Session Description:
Purchasing software in 2010 involves new ways of look at licensing,
delivery and your customer experience. The ITSM market space has more vendors
today than ever before with new organizations coming to market each day. ITIL
has commoditized software solutions themselves. When every vendor has an
incident module how do you tell the difference anymore? Are 14 certified process
levels enough or too much? What does the new OGC certification scheme mean and
how does an organization leverage social media to vet their vendor choice.
Welcome to 2010, the world is yours, choice wisely.
Speaker Info:
Chris Dancy is founder of ServiceSphere™, an organization dedicated to helping
IT organizations successfully adopt ITSM tools and ITMM practices. Chris has
over 20 years of experience in IT.
With experiences ranging from service desk manager, presales engineer, best
practices consultant, as well as sales and marketing executive, Chris has a
unique view of the IT space from his social media control center.
Known as @servicesphere on Twitter, he is a visionary and pioneer (NOT a THOUGHT
LEADER) in the use of social media for IT service management.
11:30 a.m.
- Registration, Networking and FREE Lunch
12:00 p.m. - Chapter Meeting and Round Table Discussion
1:15 p.m. - Meeting concludes
Our meetings are a great way to network with other professionals in our
industry. If you know someone who is looking for a way to interact with other
practitioners and people in related industries in a constructive and encouraging
manner, bring them along.
Members: No charge
for the meeting
Non-Member Practioners:
$5.00
Non-Member Vendors: $5.00 with a Non-Member
Practioner Guest
$10.00 without a Non-Member Practioner Guest.
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