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DATE: February 11, 2009 TOPIC: Enterprise Remote Support? S.I.M.P.L.E. Current factors like mobile workers, telecommuting and strained budgets challenge today’s service desk. How does today’s help desk leverage a remote support strategy to offer multiple levels of services while managing costs? Bomgar will cover multiple real world applications from the healthcare, financial services, software and IT outsourcers’ verticals that utilize existing service desk tools with remote support to create the new virtual support center. PRESENTER: Steve Hanson, Director of Strategic Alliance – BOMGAR Corp Our Speaker, Steven Hanson, is a 15-year veteran of the software and Business Service Management space, and speaks from a breadth of experience including ITIL Service Management, Application Development among other things. Regarded as a dynamic speaker, he is often consulted on innovative technologies and “change the game” strategies. MEETING SPONSOR: BOMGAR Corp LOCATION: DirecTV 2230 E. Imperial Hwy El Segundo, CA 90245 |
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