TOPIC:  Improving Call Center Performance through Process and Technology;  One Team’s Journey to Achieve Higher Performance and Customer Satisfaction.

PRESENTER:  Morgan J Langley                                                

Morgan Langley has been working in the information technology industry for over 20 years, focused in the areas of application delivery and system analysis and design. In the last 10 years, Morgan has been focused in the Service and Asset Management as well as the Project Portfolio Management arenas; providing consulting and services to both internal and external customers. He currently works at CA, in the capacity of a Solution Strategist, providing domain expertise and thought leadership to his customers and the industry. He holds ITIL, ITAC, and PMI certifications, and a Bachelor's of Science Degree in Engineering.

LOCATION:

Pioneer Electronics Inc. USA                                       

2265 East 220th Street

Long Beach, CA. 90810

Phone - 310-952-3041

Parking – Enter through gate, Security will show you where to park and enter the building.

11:30 a.m. - Registration, Networking  and Lunch Sponsored by    
12:00 p.m. - Chapter Meeting and Presentation
1:15 p.m. - Meeting ends

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Last modified: 08/23/10