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TOPIC:  Top of Mind – Discussion of the Virtual Support Center
SPEAKER: Tim Dewey, CEO of B Virtual Inc.

A copy of Tim's presentation can be found here.

Support Organizations today are constantly challenged to find support models offering what their company's want; an innovative, cost effective, and scalable support model that consistently provides world class support.  The Virtual Support Center provides support organizations with the opportunity to further enhance their value to the organization.  Join us for a "Top of mind" discussion on the Virtual Support Center, and the challenges and benefits of this unique service delivery model.  Our collaborative discussion includes how to manage and lead effectively with a remote workforce, while providing a continuously high level of service to your end users.  We will review the latest industry trends for the remote workforce in IT and evaluate whether your support organization is ready for the Virtual Support Center.

Speaker Bio:

  

Over the last decade Tim has been a key player in the Service and Support Industry.  Tim has been responsible for the Education and Certification business for the former STI Knowledge, and was their business unit head for sourcing solutions for over nine years.  Tim is leading the next generation of service and support, the “Virtual Support Center”.  He is now CEO of B Virtual Inc., the leader in Virtual workforce solutions for the service and support industry.  

B Virtual Inc. recognizes the need to change the traditional “brick and mortar” role of a support professional in order to achieve these objectives. 

B Virtual Inc. is leading the support industry with innovative best practices for excellence in performance of the “Virtual Support Professional”.

 

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Last modified: 08/23/10