Have you been waiting for the right time to get yourself or your support staff certified with one of the Help Desk Institute’s world-class, globally recognized certifications? HDI now has the capability to offer you instructor-led certification classes without ever leaving your desktop!  Course Offerings:       Customer Support Specialist (8 hours) - for front-line customer service and support staff     dedicated to providing outstanding levels of service and support.     Help Desk Analyst (8 hours) - for front-line technical support analysts who want to develop foundational knowledge of help desk and support center operations.      Help Desk Boot camp (combination of CSS and HDA) (12 hours) - combines the essential skills and techniques for both the Customer Support Specialist and the Help Desk Analyst.      Help Desk Manager (12 hours) - for the seasoned help desk and support center supervisors, managers, and project managers with 3-5 years of experience who are responsible for day-to-day operations. Benefits of HDI’s instructor-led webinars: No travel/expense costs You can sit at your own desk In four days of 2 or 3 hour sessions (depending on certification type) you are prepared to sit for the certification exam You will receive a PDF of the certification course manual and a copy of the slide presentation Interactive and convenient Bulk discounts available