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HDI LA Chapter is proud to announce our 1st Special Training Event!
WHEN:
Friday, January 16, 2009
WHERE:
Genzyme Genetics Part of the mission of HDI is to offer valuable and timely education for our membership. This is the Los Angeles Chapter’s premiere training event – the first of many. TOPIC: Mapping Support Processes. Based on feedback from YOU – our members, we have selected this as our first training workshop. Using the book “Mapping out Support Processes: Blueprint for Success”, this workshop will evaluate a case study implementation of the ITIL incident and problem management processes. But, if you’re not an ITIL shop, you’ll still want to consider this important training opportunity. Whether your company is into Six Sigma, LEAN, COBiT or any other process improvement initiative, understanding how to map out processes will put you in the lead amongst your peers. This session will illustrate process mapping using swim-lane or cross functional diagrams in detail with exercises to identify inefficiencies and how to avoid them.
PRESENTER: Julie Mohr is the Principle Research Analyst and Author at BlueprintAduits.com. For over 15 years, she has been passionate about service and support management providing imaginative insight and dynamic leadership to transform service and support organizations into best practice, customer-focused environments. Truly a “Friend of HDI”, Julie has been a consistently highly-rated speaker at the HDI National Conference and is “not to be missed”.
REGISTRATION DEADLINE: Friday, Jan 9 |
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steven_fuhrman@earthlink.net with
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