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Welcome to the Los Angeles Chapter of the Help Desk Institute (HDI), the
world's largest membership association for the service and support industry. Our
membership is comprised of helpdesk staff, consultants, technicians, managers,
vendors and others who are active in the help desk, customer support and
customer service fields.
If you
are involved with IT Support in the Los Angeles area, you are in the right
place! As a part of the world’s largest association of service and support
professionals, our purpose is to provide a local forum for members and guests to
learn, share, and network with others. Take some time to browse through our web
site, attend chapter meetings where industry experts provide insight on best
practices, and be prepared for the quality, professional relationships that you
will build.
Our Mission Statement:
The HDI Chapter of Los Angeles is a community of dedicated
IT Service and Support Professionals. We come together for the purpose of
networking and expanding knowledge in IT best practices for personal and
professional growth. We are committed to providing best-in-class educational
programs, informative speakers and fun events that add value to our members.
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Robert Half Technology
is a National Sponsor of the
HDI Analyst of the
Year Program |
With great excitement, we are announcing the
selection of Cindy Priester as HDI Western Region Analyst of the Year!
Cindy represents the Arizona HDI Chapter. Her Analyst of
the Year nomination has been submitted to Global HDI for consideration
in the National HDI Analyst of the Year program. Cindy will attend the
2010 HDI National Conference and Expo March 16 to 19, where she will
participate in interviews and events for the Analyst of the Year
recognition.
HDI Western Region Analyst of the Year Winner:
Cindy Priester, Service Desk Specialist, BDO Seidman LLP
Arizona HDI Chapter Analyst of the Year
Nominated by Michael Wilson, Service Desk Manager:
“Cindy provides Tier 1 call center support through our
virtual call center which is based in Grand Rapids, Michigan; Cindy
reports daily to the BDO office in Phoenix and logs into the call center
from there, performing incident handling and developing new
knowledgebase items, as well as auditing KB submissions. Cindy takes
more than a fair share of incidents relating to iPhone and Blackberry
issues. Since this can be a more complex handling she shines in this
area for problem solving and problem prevention. . .
At the core of the process she still employs the same
aspects of handling, keeping the user informed of the process as a setup
is being done or a fix being applied. She engages the user in a positive
manner, always offering a little extra help to ensure the user feels
well taken care of.. She takes great pride in “owning the process.” She
understands the importance of her role and the service our IT
organization renders our users.
She is sensitive about the cost of time to the user and
how it impacts the bottom line. Her actions therefore are directed and
efficient. Cindy is constantly learning to better herself and seeking
participation whether it is to improve a process, correct or introduce
knowledge references.” |
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HDILA is Proudly Sponsored By |
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